Complaints

Updated February 14, 2023


If you wish to register complaints regarding our services, please contact us as follows:

For BitPay, Inc. merchants:

Website: bitpay.com/request-help/wizard

Phone: +1-404-907-2055

Mail: 1201 W Peachtree St NW Ste 2625, PMB 91017, Atlanta, Georgia 30309-3499

For BitPay B.V. merchants:

Website: bitpay.com/request-help/wizard

Mail: Stadsplateau 7 WTC office 7, 3521 AZ, Utrecht, Netherlands

For shoppers of BitPay merchants:

If you have questions, complaints, or need customer support, you may contact BitPay by mail

BitPay, Inc., 1201 W Peachtree St NW Ste 2625, PMB 91017, Atlanta, Georgia 30309-3499, USA, or

BitPay B.V., Stadsplateau 7 WTC office 7, 3521 AZ, Utrecht, The Netherlands;

via email at support@bitpay.com, or using our online support wizard at bitpay.com/request-help/wizard.


SPECIAL NOTICE FOR NEW YORK RESIDENTS

The New York State Department of Financial Services will also accept complaints from New York Residents (a defined term in the New York Virtual Currency License) regarding BitPay:

New York State Department of Financial Services

1 State Street

New York, NY 10004-1511

(800) 342-3736

Please visit www.dfs.ny.gov/complaint for additional information.